Membership Registration

Q：How do I register JETSO Plus Membership Programme?
A：Click here and follow the instructions. Once the email is verified, it can be used for membership account login.
Q：Why can I not receive activation email after registration? What can I do? 
A：Email transmission is constantly affected by various factors, including web congestion and filters by service providers. If the activation email is not received, please check the "Junk Mail" box of your email account. You are suggested to click “Not Junk”for our e-mails in order to avoid spam filters.

Login

Q：I forgot my password, what can I do?
A：If you forgot your password, please click here and enter your account information and verification code to reset your password. 
Q：The user name / email address or password is invalid, what can I do?
A：Uppercase and lowercase letters in the password must be in correct order. If you forget the password, please click the "forgot password" in the login box located at the right top corner to reset your password. 

Points

Why are my point not shown in “My Account”?

A：1) For any purchase made in branches, the point earned in each booking could only be rewarded to one designated account assigned by purchaser. 
2) Points will be transferred to entitled points in 3 days after purchase.
3) Points will be transferred to redeemable points in one month after the departure date.

Q：Why is therepoint difference between the purchase amount and point gained? 
A：Points will not be gained for any amount paid by cash coupon or discount.
Q：How long are points valid for?
A：The points are valid for 1 year from the date of the points realized to be redeemable.

Personal Information

Q：If I want to update my personal information, how can I do?
A：Please click here to login your account. Update can be made in “Profile”.
Q：How can I know my membership tier? 
A：Please click here to login your account. The membership tier is shown beneath your name. Any changes regarding the membership tier will be noticed by e-mail.

Promotion Materials

Q：Why have I not received any promotion messages from Travel Expert Group?

A：1) You may disagree to receive promotion materials and message during registration. You can contact our customer service hotline to request for the changes.
2) Email transmission is constantly filtered by service providers. If the account promotion email is not received, please check the "junk mail" box of your email account. You are suggested to click “Not junk” in our e-mail in order to avoid spam filters.